Frequently Asked Questions of Ziiosoft products

Q1: How can I get the free trial version of the software?
Download the software you want from our website and install it. When you use the software, a registration request window will pop up. Please ignore it and directly click Later button, and then you get the trial version.

Q2: What happens after I placed an order?
Normally, you will receive your registration immediately after sending the online order form. If you do not receive your registration information within 4 hours, or you have lost the registration email, please contact us. We will be glad to help you.

Q3. I have not received my registration information. Why?
In some cases, there is a processing delay. For some other cases, people may have submitted the wrong email address. In rare cases, the registered users are unreachable due to invalid email account or email privacy filter software. Please feel free to contact us. We'll resend your registration information as soon as possible.

Q4: If I purchase your software, can I upgrade it for free in the future?
You can always get normal update version of the software for free. You can get the update version from our website. Your original license code is still valid for the update version. As of the upgrade, it is paid one. If you need the upgrade version, please contact us to get upgrade link. Previous users can get a preferential price to upgrade their software.
Note: License code you purchased for the old version is invalid for the upgrade version.

Q5: I entered the license code you sent me, but the software said "Registration info is invalid.". Why?
If the registration failed , it may be an invalid license code or an invalid format. You probably have missed or added a charact

Q6: How long will it take to get your supporting response?
We promise to answer you within 24 hours. But in most cases you'll get our response in a few hours.

Q7: I lost my license code, can you send it again?
Sure. Please write to us at, and please enclose your order related information (such as Order ID, E-mail address and name you used when you purchased etc.) which will enable us to find your order in our database in time.




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